Valar Student Grievance and Complaint Policy
Valar Student Grievance and Complaint policy
Purpose: In some cases, students may raise a complaint against Valar Institute, Quantic School of Business and Technology or an employee of Quantic Holdings, Inc. This policy serves to provide guidelines to students, the instructional team, and staff for addressing such complaints. All students have a right to lodge a complaint or grievance at any time which they deem important without fear of retaliation or any other adverse consequences.
Definitions:
- Student grievances: Complaints that escalate beyond standard feedback on the Quantic platform, courses, or content.
Expectations:
There are a variety of reasons why a student might lodge a complaint or grievance against Quantic School of Business and Technology, Valar Institute, or Quantic Holdings, Inc. This policy provides contact information for addressing general complaints or grievances, but does not attempt to provide prescriptive procedures or policies for all such potential complaints or grievances, as they may vary from case to case.
- Students: For students in our MBA program, general complaints or feedback regarding issues such as course content, grading, or general comments regarding the learning experience may be submitted in writing to mba@valar.quantic.edu. For students in our Executive MBA programs, these comments can be submitted to emba@valar.quantic.edu. All other students may submit comments to feedback@valar.quantic.edu. These complaints will be recorded and addressed in writing where necessary by Quantic School of Business and Technology instructional team members and/or staff. For further information on the Project Grade Appeal process, please visit here.
- Behavior and Abuse: Complaints specific to the instructional team, staff, or peer behavior and/or abuse should be directed in writing to complaints@valar.quantic.edu. These complaints will be investigated and addressed directly by the senior administration of Quantic.
- Privacy concerns or requests to delete the user’s account should be addressed to privacy@valar.quantic.edu. These complaints will be addressed in writing where necessary by Quantic staff.
- Billing concerns may be directed to the Quantic operations team at billing@valar.quantic.edu.
To initiate this process, we ask all students to submit a detailed description of their complaint to our Complaints Review team via email complaints@quantic.edu. Our team will review the nature of the complaint and contact the appropriate individuals to initiate the review process. If necessary, the team will commence adjudication procedures. In this written complaint, please include specific details regarding the nature of the complaint, the names of individuals involved, any attempts previously made to resolve this matter, and any impact this situation may have had on your progress in the program.
Please keep in mind the following as the complaint process is initiated.
- The investigation will involve reviewing all sides of the situation before making a recommendation. It is also possible the complainant may be asked to meet with the team reviewing the complaint, as well as potentially the individual against whom the complaint is submitted. All meetings held regarding the investigation will be recorded.
- The complainant may be asked to provide additional information in writing before the investigation can be completed if it is determined that sufficient information was not initially included in the complaint.
- The complainant’s confidentiality will be protected within reason, however, it is understood that in some cases the identity may need to be disclosed to involved parties in order to obtain a complete understanding of the circumstances.
- It is very important for the complainant to be completely honest throughout the process of filing a complaint. Submitting false information or misrepresenting circumstances will be considered a violation of our Student Code of Conduct.
In order to conduct a thorough review and investigation, we ask for your patience throughout this process. We will keep all parties informed as the investigation progresses and resolutions are determined. If deemed necessary, Quantic is not obligated to disclose the details of any potential consequences placed upon involved staff members, students, or alumni.
Quantic School of Business and Technology will formally investigate any grievance or complaint related to billing, refunds, transcripts, discrimination- or harassment-related matters, or disability. Quantic may investigate complaints or grievances addressing other topics on a case-by-case basis.
If the complaint cannot be resolved after exhausting Quantic School of Business and Technology’s grievance procedure, students may file a complaint with the Washington D.C. Higher Education Licensure Commission, located at 1050 First Street, NE, Washington, D.C. 20002. Phone: (202) 727-6436. E-mail: OSSE@dc.gov. The Higher Education Licensure Commission is the designated portal agency for the State Authorization Reciprocity Agreement (SARA). More information on their complaint process is available here. Students are encouraged to resolve complaints and grievances through Quantic School of Business and Technology before lodging a formal complaint or grievance with HELC. The HELC does not however mitigate grade complaints or financial disputes.
Quantic School of Business and Technology is accredited by the Distance Education Accrediting Commission (DEAC) and students have the right to file a complaint with their office:
Distance Education Accrediting Commission (DEAC) 1101 17th Street NW, Suite 808 Washington, D.C. 20036
202.234.5100 Tel
Students will not be subject to unfair action and/or treatment by any school official as a result of the initiation of a complaint.